Shipping & Returns
Shipping Policy
We ship worldwide
As soon as you place an order in our website and pay it, we will acknowledge the order by sending you an email confirmation. Orders on this website will be fulfilled/despatched within approximately 7 days of payment.
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There are certain circumstances in which we will not accept orders:
-if there is a mistake on the prices of the goods or their availability
-if we foresee problems with the delivery
-if we decide against it due to internal company reasons
In these cases we contact you and agree on returning the money of the purchase.
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Delivery - Finland
In Finland Sami Rinne Design ships using Posti fragile packages delivery. If you do not collect your item from the post office within the time Posti informs you and the item is returned to Sami Rinne Design, we reserve the right to charge for re-postage.
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Delivery - Other coutries
For the international deliveries we use the best delivery service for receiving country. We might use UPS, DHL, Fedex, PostNord or Posti/local post service for the international deliveries. In these cases we usually use a recorded service and therefore a signature will be required. In the event that there is nobody to sign for the parcel, the delivery company will leave a note with directions for collection. If you do not contact or follow the steps provided to rearrange delivery of your item within the time stipulated on the card and the item is returned to Sami Rinne Design, we reserve the right to charge for re-postage.
Packing
Since ceramics are fragile, we pack them carefully and well to endure the travel. Fragile shipping costs are included into the shipping costs.
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We try our best to use recyclable cardboard and recycled materials in all of our orders.
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Prices and availability
Prices and availability of item(s) and postage are subject to change without prior notice.
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Free delivery might be available. It will be announced in the Sami Rinne Newsletter.
Return & Exchange Policy
Sami Rinne Design ceramics are hand made with great care and pieces may vary slightly due to the process. However, if you are unhappy with your purchase, please contact us via e-mail.
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Returns
If you wish to return your piece to us, please contact us first, then ensuring the piece is in its original condition (unused and unmarked) send it to us within 14 days of receipt, in order for us to arrange an exchange or refund. Once a piece has been used, we can no longer accept the product as a return for refund. Please ensure you have proof of postage as we accept no liability for loss of returns in the post. Please note we are unable to refund postage costs. We do not accept unauthorised returns under any circumstances and we are sorry, but we do not reimburse the postage on items that are being returned unless they are faulty.
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Cancellations
If you wish to cancel your order before it has been posted out to you, then please confirm this by email as soon as possible and we will reimburse you the cost within 14 days. If the order has already been posted but not received, we will not refund the value for delivery charges and will only be able to process the refund after the order has been returned safely to our premises.